No ESG team. The owner did it herself. It came down to a number.
In a case study I read, a precision parts maker was told by its largest customer in 2024 to hold a minimum score or lose the relationship. There was no sustainability team to hand it to, so the managing director took it on herself, on top of running the company.
The first attempt came back at 41. After getting proper help with the framework and the evidence, the next one came back at 69, and the account was safe.
This is a published EcoVadis case study (Tanso). I read it; it was never my client. It is here because it is the most ordinary story in this corner of the world.